Terms and Conditions

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Terms & Conditions

General shipping: all in stock items will be shipped within 5-7 business days conditions allowing. This excludes special orders and items that are sent direct from the manufacturer.

***ALL DAMAGES MUST BE REPORTED TO THE CARRIER TIME OF DELIVERY.***

Specialty (Imported) & Bulk orders are non-returnable/or refundable. ***A 50% non-refundable deposit is required at time of order.***

Late payment charges of 1.5% per month compounded will be applied to account customers whose invoices are past 30 days.

Business customers will be held responsible for any collection charges involved in the recovery of unpaid invoices. There will be a $25.00 charge on all returned business cheques.

A 20% (twenty-percent) restocking fee will be charged on all returned items. ***Volume Discount purchases "DO NOT" quality for returns, only "EXCHANGE"***

No responsibility will be accepted for goods that cannot be tracked. If customer decides that they do not require products shipped, customer is responsible for cost of return shipping.

Returns will be accepted if items are in the original, unopened and undamaged packages. Products must be returned to us in perfect condition. Damaged or loose merchandise, merchandise not in the original container or merchandise over 15 days old (from invoice date) may not be returned. Unacceptable returns will be returned to the customer at the customer's expense.
	DISTRIBUTOR TERMS & CONDITIONS (ADDITIONAL)
	Distributor Pricing & Advertising Discount given to dealers is 30% to 50% off our Advertised retail price based on bulk purchases (ONLY EYES AT THIS TIME). The policy is not to sell to customers that discount. MAP (Manufacturer Advertised Pricing)….Retail pricing can be found online at www.ShopArtistique.com. We encourage you to give your customers free shipping, free gifts, or other incentives instead of discounting which only causes pricing wars and hurts the sales of all distributors. Advertising/Marketing....We require that our eyes be listed/advertised as LifeLike Eyes
	Discounting Artistique LifeLike Eyes Our policy is not to sell to customers that discount. Accordingly, if you discount, we will have to discontinue doing business with you. You remain free to charge any price you wish to charge, but we want you to know that if you discount, we will not sell to you in the future. All LifeLike eyes, must be sold for the suggested retail price in order to protect our brand image. You may charge more than the suggested retail price if you choose without violating our policy. If you have any questions concerning this policy please call me at (210) 775-5158 or email me at superiorbabies22@yahoo.com or joi@shopartistique.com Product on the shelf for more than one year may be discounted up to 25% with prior approval.
	Payment Terms All orders placed with Artistique must be prepaid. Payment may be in the form of: Cashier's check or Money Order MasterCard, Visa, Discover, American Express (through PayPal) Paypal Balance Wire Transfer ($30.00 bank processing charge) Missing Shipment If you suspect that your order has been lost in shipment then notify us immediately. Customer Service will contact the shipping company to investigate. If the package is lost, the shipping company may issue a reimbursement to Artistique, which will be forwarded to you. That refund will be either credited to your account or sent to you by check. The amount of the refund from the shipping company will be based on the amount of insurance that you placed on the order. Artistique strongly encourages dealers to fully insure all their orders. Artistique is not responsible for shipments lost by the shipping company nor any financial loss that may result from it. Financial reimbursement for lost shipments will come from the shipping company and not Artistique. Upon request we will ship a duplicate of that order and you will be charged the full amount for the order and any associated shipping fees. Please note that orders lost by the U.S. Postal Service or other national postal services require that you wait 90 days before they will investigate or consider reimbursing you for any order that they may have lost. We cannot be responsible for any loss due to the postal services. Any problems with the postal services must be resolved by the customer. For this reason we strongly encourage all of our customers to use UPS.

Terms & Conditions